"Now that the work at my house has been completed, I want to take this opportunity to thank you, Mark, Kent, and everyone who worked on the project for your truly outstanding work. I am enjoying all the wonderful updates and improvements and have had very positive feedback from my visitors over the last month.
I have the highest praise for you and the entire Pagenstecher Group. You all definitely fulfilled your mission statement - to create an exceptional experience by building relationships rooted in mutual respect, personal integrity, and devotion to craft. You listened to what I wanted to accomplish, designed rooms that met my goals and stayed within my budget, and were very flexible in accommodating the additional projects I added to the original contract. Everyone who worked on the project was sensitive to my privacy and minimized the disruption to my everyday life. They always responded in a positive way to any requests I made for adjustments or changes.
I especially appreciated Kent's outstanding work, both as the lead carpenter overseeing the entire project and as a craftsman in his work on the the interior and exterior of my house. I enjoyed his positive attitude, sense of humor, and willingness to answer questions. I appreciated his focus on quality work and assuring that everything met or exceeded his high standards and my expectations. It was a true pleasure to work with him.
I will certainly recommend the Pagenstecher Group to any of my friends looking for an exceptional contractor and hope that i will have an occasion to work with you again in the future. Thank you for a very positive experience and rooms I'm enjoying every day."
"As we get ready to have our final walk through on our project, I wanted to share my gratitude with all of you. This past year has been so much fun for us and of course the best part is the beautiful kitchen, sun-room and dining room that we now have.
I can't say enough about everyone in the company. From the beginning, Mike patiently worked with me and helped me sort out all the endless decisions and choices. No question or concern was ever too trivial to him. And yet, I was still so nervous about the actual construction.
After working with Kent one day on the job, almost all my fears were calmed. He is focused not only on the pursuit of perfection (which he achieves) but also on the customers needs (which he also achieves). We have appreciated his work and work ethic every day. No matter what, I always knew Kent would take care of everything that needed to be done and do it in the best possible way. We cannot say enough about him and we thank you every day for having him in your company. It has been our privilege to have had him in our home.
Finally Peter a special thanks to you for setting the standards that you have clearly prioritized for the GROUP. The high standards that you set are written into the DNA of your company. The customer can always count on your word. Larry and I have truly enjoyed this entire experience. It has been our pleasure working with you."
"The process was fun. The end result - my studio - is fabulous."
Cabin John, Maryland
"We have so enjoyed the process and outcome of our remodeling. The house fits us wonderfully. Thank you for your understanding, wisdom and integrity."
Christy C. & Craig S.
"Your expert design and innovative ideas far exceeded our expectations. The carpenters arrived every day full of energy and dedication to making our project exceptional. Their attention to detail and genuine concern for our project and our family made this an enjoyable experience for all of us. We look forward to working with you on our kitchen addition next summer and we certainly will recommend you to all of our friends considering remodeling projects."
"Your team did an excellent job keeping me informed about the progress and schedule, especially working within some difficult time pressures."
"We are absolutely thrilled with your firm's work. We got back last night from vacation and all the walls are down and the windows, skylights, and hardwood floors are in and we had to pinch ourselves because it all looks so great. The changes have completely transformed our house and we love it."
Janet G. & Sanford M.
"Thank you for doing such a wonderful job on our addition. Indeed, it has transformed our modest "box" of a house into a home. Everyone who visits, comments on how seamlessly the old blends into the new. Your professional crews have restored our faith in builders - we'd recommend you anytime."
"You guys Rock!"
Cabin John, Maryland
"Just writing to say that this is the first real snow since the office addition was completed. I'm sitting at my desk and I can see snow falling all around me, it is spectacular!"
"Previously, we've always gone to the Midwest but this year everyone came here. The way our renovations opened up the house made it all work perfectly. The circular flow, plus the beautiful plant-filled porch, gave us comfortable room to move."
Having lived in our new kitchen, and porch addition for a few weeks, I have some thoughts I’d like to offer.
Looking back at the decision-making phase of the project, I have the greatest respect for the way your company shepherds clients. For someone with no confidence in making design decisions, both large and small, your presence and professional judgment and that of Mike's as we made each of those decisions was absolutely critical. For someone who wants to make the "perfect" choice each time, you narrowed those choices down and made them manageable. And most important, for someone who has a rather particular style sense, you quickly identified that sense and thus were able to help me make choices that I would be content with. I probably needed more guidance than many, and you were unbelievably patient and generous with your time, expertise, and advice. Bottom line: your sensitivity to a client's individual needs, desires, and inclinations when it comes to making design decisions is exceptional. As a result, we have a kitchen, and porch that exceeds our highest expectations. BOTH Eric and I think it is perfect, and that may be one of the only things we have ever completely, 100%, agreed on in the 31 years of our marriage! The design and architectural work is absolutely brilliant.
During the construction phase of the project, I can say without hesitation that the Pagenstecher Group is far superior to any firm in our experience. This, as I have said, is all due to your team. Here is just some of what we found and appreciated at each step along the way: superior artistry and craftsmanship; meticulous attention to every detail; apparently seamless management of the process and all of the subcontractors involved; consistently strong and effective communication, beginning with the all-important weekly meetings (which I miss); complete clarity with regard to budget and costs; and guidance that was always, without exception, in our interest as clients.
It strikes me that we also benefited tremendously from your long years of experience in the design/remodeling business here in Washington. The subcontractors and vendors with whom you have long-standing relationships are clearly the best in the business, just as you are. We had complete confidence in their integrity and in the quality of their work. And all of them, clearly, had the highest respect for your company and the way you do business.
I have been struck over the last several weeks with the consistency of our friends' reactions to our new space. Each one has been stunned. Each one has struggled to describe how completely amazing the transformation is. They want to spend time taking it all in, and commenting upon every detail. There is a lot of good work out there, I am sure. But sheer excellence is something completely different. I would say to anyone who asked for a recommendation: If you are going to take the plunge and undergo a home renovation, you MUST use the Pagenstecher Group. There is no reason to look anywhere else.
"We dreamed of putting an old-fashioned porch on our house for more than 15 years. Thanks to Peter and Mike's vision and attention to detail (a custom-fit window that lights the interior room, ceiling fans, electrical outlets, build-in speakers...), our porch is our favorite place -- three seasons a year. Everyone who walks by says it's gorgeous, and it is. It is by far, the best home improvement we've made in the 21 years we've lived here."
Kathleen & Bill F.
Chevy Chase, MD
"We worked with Mike on a small but tricky project: finding more kitchen table seating space for a family of four tall people and increasing storage for our coats and other mudroom-type items. Mike enthusiastically worked with us, even though it wasn't a big job. He had to deal with tight space limitations and other issues with our almost 100 year old row house. He transformed the way we live in this area of the house by designing a beautiful custom table with built-in seating and drawers, fixing our HVAC concerns and installing shelves and hooks that help keep us organized. At every step, he and his team addressed our questions and concerns and were creative and efficient in their work. All our future home renovations will be with the Pagenstecher Group."